Web app

Read MTN Nigeria's reviews in ClientClue's workspace tour

7 steps captured as screenshots of ClientClue and uploaded, with StepLoom AI writing, hiding and translating.

Site captured: ClientClue
How it was captured: Made from uploaded screenshots
Steps: 7
Languages: English, Spanish, French, Nigerian Pidgin, Yoruba, Igbo, Hausa

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Made from uploaded screenshots Screens captured in Chrome by an automated browser, with the click points recorded, then uploaded to StepLoom (Upload screenshots).

Steps

2.0 s

First screen on a phone, Regular 3G (750 kbps), median of 5 runs

2.4 s

First screen on a phone, Slow 3G (400 kbps), median of 5 runs

210 KB

Whole demo on a phone, with the page and player

Whole demo on a phone: 210 KB with the page and player; pictures 176 KB; the Pidgin voice adds 243 KB.

ClientClue is a product by the StepLoom team; this demo was recorded on its public demo pages.

What was measured

Real Chromium on a Mac, emulating a phone, with the cache cleared for every run, opening the live site.
Three connections: the real network of the Mac (nothing slowed), regular 3G (750 kbps with 300 ms delay) and slow 3G (400 kbps with 400 ms delay), slowed through the browser's own tools.
Phone is a 390 pixel wide screen at 2x with touch; computer is 1280 pixels at 1x.
The processor is not slowed and no physical phone was used.
First screen is the time from opening the link until the first step's picture is on screen (video: the cover picture; sandbox: the start page's picture).
Whole demo is opening the link, pressing Start and clicking through every step (the click spot, or Next when something else sits on top of the spot) until the last screen shows, with no pause added between steps and sound off.
A video is played to the end at normal speed after pressing play, counting every time it stopped to wait, and a sandbox is measured to the moment every captured page has been opened from its page list.
Bytes are what crossed the network, counted by kind: page, scripts, styles, pictures, audio, fonts and other.
Voice is a separate pass with one voice language on, waiting at each step for its clip; those audio bytes are reported separately.
Every number is the middle one of the runs (the median) with the lowest and highest next to it.

First screen, every step and bytes for each connection and screen
Connection	Screen	First screen, middle run (lowest to highest)	Every step, middle run (lowest to highest)	First screen, bytes	Whole demo, bytes	Of that, pictures
The real network	Phone, 390 px wide	1.0 s (0.97 to 1.6)	2.5 s (2.2 to 4.2)	36 KB	210 KB	176 KB
The real network	Computer, 1280 px wide	1.1 s (1.1 to 1.6)	5.8 s (4.8 to 8.3)	56 KB	328 KB	294 KB
Regular 3G (750 kbps)	Phone, 390 px wide	2.0 s (1.7 to 2.1)	5.9 s (5.5 to 7.2)	40 KB	210 KB	176 KB
Regular 3G (750 kbps)	Computer, 1280 px wide	2.1 s (1.9 to 3.6)	8.0 s (7.6 to 10)	77 KB	328 KB	294 KB
Slow 3G (400 kbps)	Phone, 390 px wide	2.4 s (2.3 to 2.7)	8.5 s (8.1 to 8.6)	60 KB	211 KB	176 KB
Slow 3G (400 kbps)	Computer, 1280 px wide	2.8 s (2.8 to 4.2)	12 s (11 to 13)	77 KB	328 KB	294 KB

Page 10 KB, scripts 21 KB, styles 3 KB, pictures 176 KB, on a phone.
Voice on top, for a viewer who plays it: English 242 KB, Nigerian Pidgin 243 KB, Yoruba 277 KB.
On a computer, 3 of 7 steps were passed with Next because something sat on top of the click spot where it was placed.

The steps

[01]
Click Issues
Select Issues to explore customer problems and complaints reported for MTN Nigeria.
[02]
Click App lagging and slow response
See the customer complaints and details related to app performance issues.
[03]
Click Cancellations
Select Cancellations to explore customer feedback and reasons related to cancelled services.
[04]
Click Weekly report
Open the weekly summary to see key trends and performance updates for MTN Nigeria reviews.
[05]
Tap ASK CLIENTCLUE
Tap ASK CLIENTCLUE to see specific questions and insights about this week's customer complaints.
[06]
Tap the sample question
Select the suggested question to see how ClientClue summarizes top customer complaints.
[07]
Review the summary answer
See the breakdown of customer complaints and read relevant quote snippets from Google Play reviews.