StepLoom AI demo agent
Let viewers ask your demo, out loud or in writing.
81 in 100 customers try to sort a problem out themselves before they talk to a person.”
Harvard Business Review, Kick-Ass Customer Service
By Matthew Dixon and colleagues. The article gives no sample size.
Read the sourceTyped or spoken
Viewers type, or hold the microphone. A spoken question is written down and answered like a typed one.
The demo follows the answer
The step that answers opens, the click spot rings, and a short note shows beside it.
Only what your demo says
Answers come from the demo and the facts you add. A question it does not cover is said so, never guessed.
A way to a person
When the demo cannot answer, the agent offers your WhatsApp, a link or your contact form.
Made for teams who explain an app every day
Type it or hold the microphone
The agent page has a chat on one side and the demo on the other. Chips suggest the first questions.
- Questions asked
- 3 typed, 2 spoken
- Typed, seconds to the full answer
- 2.9 seconds in the middle (2.3 to 14.1, 11 runs)
- Spoken, seconds from letting go to the answer
- 9.35 seconds in the middle (5.2 to 27.7, 8 runs)
Measured on the real example above.
The demo opens the step that answers
The player jumps to the step, rings its click spot and shows one short note about it.
- Where do I see which issue is biggest?
- Opened step 4 of 8, with the note "Click Issues to see main problems"
- Which step shows why customers cancel?
- Opened step 6 of 8, with the note "Click Cancellations to see why customers leave"
- Wetin I go see for di Weekly report?
- Opened step 7 of 8, with the note "See summary of customer feedback and trends"
Measured on the real example above.
It listens in the language you speak
A spoken question is written down in its own language, and the answer comes back in that language.
- Spoken in English, written down as
- "Which step shows why customers cancel?"
- Language found
- en
- Spoken in Nigerian Pidgin, written down as
- "Wetin I go see for the weekly reports?"
- Language found
- pcm
Measured on the real example above.
When the demo does not cover it, it says so
No guess, no made-up price. It says what the demo does not cover and offers a way to reach a person.
- A question the demo does not cover
- Does ClientClue connect to Zendesk?
- What it answered
- This demo does not cover whether ClientClue connects directly to Zendesk.
- What it offered
- A "Talk to us" button
Measured on the real example above.
Every answer has its price on record
Each answer logs its seconds and its cost, so you can see what the agent costs before you turn it on for everyone.
- One typed answer
- US$0.003 in the middle
- One spoken answer, heard and answered
- US$0.0044 in the middle
- Reading one answer aloud, made fresh
- US$0.0024 in the middle
- Reading it aloud again
- Costs nothing: the clip is kept
Measured on the real example above.
About the example
How the real example was made
Driven in an automated Chromium on the live agent page of the ClientClue Recorder demo. Three questions were typed. Two were spoken: the questions were made with the product's own voice model (English and Nigerian Pidgin, one voice each) and played in as the microphone with the browser's fake audio capture, so hold to talk ran end to end (recording, upload, writing down the words, the answer, the step jump, the click spot, the answer read aloud). No person's voice, no real phone and no other browser were used.
Your viewers already ask questions. Let the demo answer them.
Case study
StepLoom recording StepLoom
A real run, from the first click to the shared link, with every number measured.
Only 14 in 100 support issues are fully solved on a company's help pages. In 43 of 100 failed cases, people could not find anything that matched their problem.”
Gartner survey of 5,728 customers
Customer service issues resolved in self-service, and why the rest were not.
Read the sourceFrequently asked questions
- Only what your demo says and the facts you add. It answers nothing else.
- It says the demo does not cover it and offers the way to reach you that you chose.
- Yes. A spoken question in Nigerian Pidgin was written down and answered in Pidgin in the real example.
- The agent page can be put on your site with a short code. Words in a demo or a spoken question are treated as data, never as orders.
- Growth includes 1,500 answers a month.