StepLoom for fintech and payments
Fewer people stuck on the sign-up screen.
Show a new customer how to open an account, pass the identity check and add money, in their language, from a link in a chat or an email.
Calls saved
The question people call about becomes a link your support team sends.
One demo per task
Add money. Pass the identity check. Dispute a failed payment. Each is its own short demo.
In every language
The same demo in English, Spanish, Hindi, Arabic, Pidgin and every other language you add.
Four moments when a link beats a call
Open your account
Tap Create account, then enter your phone number.
Built for fintech and payments
Onboarding leads
See where new customers stop, and fix that screen first.
Support teams
Answer a question once, then send the link every time.
Compliance
Customer details are covered before a demo is shared.
Only 14 in 100 support issues are fully solved on a company's help pages. In 43 of 100 failed cases, people could not find anything that matched their problem.”
Gartner survey of 5,728 customers
Customer service issues resolved in self-service, and why the rest were not.
Read the sourceShow the first screen
Walk a new customer through the first minute of the app.
Show the first screen
Tap Create account
Case study
StepLoom recording StepLoom
A real run, from the first click to the shared link, with every number measured.
