Languages and voices
Say it the way your customers say it.
76 in 100 online shoppers prefer to buy from sites in their own language, and 40 in 100 will not buy from sites in another language.”
CSA Research, Can't Read, Won't Buy
8,709 consumers in 29 countries. It measures shoppers, not staff.
Read the source24 languages
From Spanish, French, Hindi and Japanese to the Nigerian languages most tools skip.
A voice for each step
23 of the 24 can speak. Zulu is text only.
Nigerian languages, first class
Pidgin, Yoruba, Igbo and Hausa sit in their own group in the list, each with a voice.
One link, many languages
The viewer picks a language on the first screen.
Most used
- English
- SpanishEspañol
- FrenchFrançais
- PortuguesePortuguês
- GermanDeutsch
- ItalianItaliano
- DutchNederlands
- Arabicالعربية
- Hindiहिन्दी
- IndonesianBahasa Indonesia
- Japanese日本語
- Korean한국어
- Chinese (Simplified)简体中文
- RussianРусский
- TurkishTürkçe
- VietnameseTiếng Việt
- PolishPolski
Nigerian languages
Pidgin, Yoruba, Igbo and Hausa, the languages most tools skip.
- Nigerian PidginNaijá
- YorubaYorùbá
- Igbo
- Hausa
More African languages
- SwahiliKiswahili
- Amharicአማርኛ
- ZuluisiZulutext only
Nigerian languages
Nigerian Pidgin, Yoruba, Igbo and Hausa: the languages other tools skip.
StepLoom works in 24 languages. These four have their own group and a voice for each, because so much of the web is in English only. Many people speak more than one of them, so the counts are not added up.
Nigerian Pidgin
About 121 million
people speak Nigerian Pidgin, nearly all as a second language.
Hausa
About 94 million
people speak Hausa.
Yoruba
About 50 million
people speak Yoruba.
Igbo
About 34 million
people speak Igbo as a first language.
Made for teams who explain an app every day
Pick the languages your customers use
Add as many as you need. Each one is translated at once.
Click Messages
Click Messages to view individual customer reviews and feedback for MTN Nigeria.
Every caption can be heard
Press play on a step to hear it. Listen before you share, as with any new voice.
Caption
Your words win
A translation you change is marked as edited and never overwritten.
Click Messages
Click Messages to view individual customer reviews and feedback for MTN Nigeria.
The viewer chooses
A language switch sits on the first screen, and the link can open straight in a language.
One link for everyone
Send the same link to everyone. Each person reads or listens in their own language.
Checked by a machine. Not yet read by a native speaker.
Every translation below went through an automatic check that looks for lost meaning. It is useful, and it is not a review by a person. This is what it does, what it found and what it cannot tell you.
No native speaker has reviewed these yet.
The numbers on this page come from an automatic check, and they are labelled that way. They do not tell you how a voice sounds, whether a sentence feels natural or whether an instruction is easy to follow. Only a native speaker can say that.
Automatic check
How the check works
Automatic back-translation check. This is a machine check, not a native review.
What was checked
76 captions: 19 in each of 4 languages (Nigerian Pidgin, Yoruba, Igbo, Hausa). They are the steps, cover and last screen of the two public demos.
1. Translate back
StepLoom AI translated each caption back into English. It saw only the translated text, not the original.
2. Score the meaning
A second StepLoom AI call compared that English with the original caption and scored the meaning from 1 (different meaning) to 5 (same meaning).
3. Screen names
Separately, the name of the button or link each step tells the viewer to click (such as Units or Weekly report) was checked for appearing unchanged, because the product keeps screen names as they are.
Results
What the check found
8 StepLoom AI calls in all. Each language has 19 captions, so the mean is the average of 19 whole-number scores.
| Language | Captions | Mean score of 5 | Below 4 | Screen names kept |
|---|---|---|---|---|
| Nigerian Pidgin | 19 | 4.79 | 0 | 12 of 12 |
| Yoruba | 19 | 4.79 | 0 | 12 of 12 |
| Igbo | 19 | 4.84 | 0 | 12 of 12 |
| Hausa | 19 | 4.74 | 1 | 12 of 12 |
| All | 76 | 1 | 48 of 48 |
Lowest score
The weakest caption scored 3 of 5
Hausa, last screen of the ClientClue demo. This is the caption the check liked least, shown as it was found.
Original English
Now try it on your own screens. This demo was recorded on ClientClue's public demo pages.
Translated back to English
Now try on your phone. This test was taken on ClientClue demo pages.
What went wrong
"on your screens" narrowed to "on your phone"; "demo" changed to "test".
Limitations
- It does not judge how a word is pronounced, whether a sentence sounds natural or whether an instruction is easy to follow.
- It does not hear the voices. In the two public demos only English, Pidgin and Yoruba have voices, and Igbo and Hausa are text only.
- The translations and the check both come from StepLoom AI, so the check can miss a mistake that the translation also made.
- 76 captions from two demos is a small sample. Every score is a whole number from 1 to 5, so a mean score is not a percent of sentences that are right.
- The next check is a native speaker reading each caption and hearing each voice. No review has been finished, so none is shown here.
Every test behind a number on this site, with its method, is gathered on How we test.
Your customers do not read help pages. They listen to someone who sounds like them.
Case study
StepLoom recording StepLoom
A real run, from the first click to the shared link, with every number measured.
About half of all websites are in English.”
W3Techs
Share of websites by content language. It counts sites with a known language, not visits.
Read the sourceFrequently asked questions
- 24 languages, among them English, Spanish, French, Hindi, Arabic and Japanese and more, and the Nigerian languages Nigerian Pidgin, Yoruba, Igbo and Hausa. 23 can speak. Zulu is text only. Listen before you share.
- 23 of the 24 can. Zulu is text only. Listen before you share.
- Most demo tools stop at a handful of world languages. Nigerian Pidgin, Yoruba, Igbo and Hausa each have more than 30 million speakers, so StepLoom gives them their own group and a voice.
- Yes. Edit any caption. Your edit is kept when you translate again.
- The first screen of the demo lists the languages. You can also share a link that opens in one.