Web app

Filter MTN Nigeria's reviews by language and feeling in ClientClue

8 steps recorded with the StepLoom Recorder on ClientClue, with StepLoom AI writing, hiding and translating.

Site recorded: ClientClue
How it was captured: Made with the StepLoom Recorder
Steps: 8
Languages: English, Spanish, French, Nigerian Pidgin, Yoruba, Igbo, Hausa

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Made with the StepLoom Recorder Recorded with the StepLoom Recorder in Chrome: every click became a step with its picture and click spot, and private details were checked before anything was saved.

Steps

1.9 s

First screen on a phone, Regular 3G (750 kbps), median of 5 runs

2.5 s

First screen on a phone, Slow 3G (400 kbps), median of 5 runs

220 KB

Whole demo on a phone, with the page and player

Whole demo on a phone: 220 KB with the page and player; pictures 181 KB; the Pidgin voice adds 267 KB.

ClientClue is a product by the StepLoom team; this demo was recorded on its public workspace tour.

What was measured

Real Chromium on a Mac, emulating a phone, with the cache cleared for every run, opening the live site.
Three connections: the real network of the Mac (nothing slowed), regular 3G (750 kbps with 300 ms delay) and slow 3G (400 kbps with 400 ms delay), slowed through the browser's own tools.
Phone is a 390 pixel wide screen at 2x with touch; computer is 1280 pixels at 1x.
The processor is not slowed and no physical phone was used.
First screen is the time from opening the link until the first step's picture is on screen (video: the cover picture; sandbox: the start page's picture).
Whole demo is opening the link, pressing Start and clicking through every step (the click spot, or Next when something else sits on top of the spot) until the last screen shows, with no pause added between steps and sound off.
A video is played to the end at normal speed after pressing play, counting every time it stopped to wait, and a sandbox is measured to the moment every captured page has been opened from its page list.
Bytes are what crossed the network, counted by kind: page, scripts, styles, pictures, audio, fonts and other.
Voice is a separate pass with one voice language on, waiting at each step for its clip; those audio bytes are reported separately.
Every number is the middle one of the runs (the median) with the lowest and highest next to it.

First screen, every step and bytes for each connection and screen
Connection	Screen	First screen, middle run (lowest to highest)	Every step, middle run (lowest to highest)	First screen, bytes	Whole demo, bytes	Of that, pictures
The real network	Phone, 390 px wide	1.3 s (0.86 to 1.9)	3.5 s (2.6 to 4.9)	36 KB	220 KB	181 KB
The real network	Computer, 1280 px wide	1.2 s (1.0 to 1.5)	4.0 s (4.0 to 5.7)	75 KB	326 KB	286 KB
Regular 3G (750 kbps)	Phone, 390 px wide	1.9 s (1.7 to 1.9)	5.9 s (5.7 to 7.6)	60 KB	220 KB	181 KB
Regular 3G (750 kbps)	Computer, 1280 px wide	1.9 s (1.9 to 2.3)	7.5 s (7.2 to 8.8)	75 KB	326 KB	286 KB
Slow 3G (400 kbps)	Phone, 390 px wide	2.5 s (2.5 to 2.7)	8.8 s (8.7 to 9.2)	60 KB	220 KB	181 KB
Slow 3G (400 kbps)	Computer, 1280 px wide	2.9 s (2.8 to 3.0)	11 s	75 KB	326 KB	287 KB

Page 11 KB, scripts 24 KB, styles 3 KB, pictures 181 KB, on a phone.
Voice on top, for a viewer who plays it: English 270 KB, Nigerian Pidgin 267 KB, Yoruba 325 KB.
On a computer, 2 of 8 steps were passed with Next because something sat on top of the click spot where it was placed.

The steps

[01]
Click Messages
Click Messages to view individual customer reviews and feedback for MTN Nigeria.
[02]
Click Any language
Select the language dropdown to filter customer reviews by the language they were written in.
[03]
Select Any feeling
Filter the customer reviews by sentiment to see how users feel about the service.
[04]
Click Issues
Switch tabs to see the main problems ClientClue identified from customer reviews.
[05]
Select App lagging and slow response
Click this issue to view specific complaints and details about performance problems.
[06]
Click Cancellations
Select Cancellations to see insights on why customers are leaving or cancelling.
[07]
Click Weekly report
Select Weekly report to see a summarized breakdown of customer feedback and trends.
[08]
Click ASK CLIENTCLUE
Ask questions about customer feedback and get instant insights to improve your product.